Terms of service

These Terms and Conditions govern the use of iconicix.store and all purchases made through our online store.

By accessing our website or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. Seller Information

The seller and operator of this online store is:

ICONIC

Email: helpiconicix@gmail.com
Website: iconicix.store

2. Scope

These Terms and Conditions apply to all visitors, customers and orders made through iconicix.store.

Additional policies published on our website, including our Privacy Policy, Shipping Policy and Right of Withdrawal and Returns Policy, form part of these Terms and Conditions.

Mandatory consumer rights that cannot legally be excluded or limited remain unaffected.

3. Eligibility to Place an Order

By placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is complete and accurate.
You are authorised to use the selected payment method.
You are purchasing the products for lawful purposes.

Customers who are minors must have the permission of a parent or legal guardian before placing an order.

4. Products and Product Information

We make reasonable efforts to present our products accurately, including their descriptions, sizes, colours, images and features.

However, the appearance of colours may vary depending on the screen, device or display settings used. Minor differences in colour, stitching, placement, packaging or finishing may also occur.

Product images are provided for illustrative purposes. Such minor differences do not automatically mean that the product is defective.

Customers are responsible for reviewing the product description, size information and selected product options before ordering.

5. Product Authenticity and Licensing

The licensing or authenticity status of a product will be described on the relevant product page where applicable.

Unless a product is expressly described as an officially licensed product, customers should not assume that it is official merchandise produced or authorised by a football club, association or sportswear manufacturer.

Replica or fan-version products are not necessarily official licensed products.

Third-party club names, player names, competition names, badges and trademarks belong to their respective owners. Their use on our website is intended to identify or describe the relevant products and does not automatically indicate an official partnership, sponsorship or endorsement.

6. Personalised Products

Certain products can be personalised with names, numbers, patches or other customer-selected options.

The customer is responsible for checking that all personalisation details are correct before completing the order.

We are not responsible for mistakes entered or approved by the customer, including:

Incorrect names
Spelling errors
Incorrect numbers
Incorrect sizes
Incorrectly selected patches
Incorrect player or personalisation combinations

Once production or personalisation has begun, the order may no longer be changed or cancelled.

Personalised products may be excluded from cancellation, return or exchange rights, except where the product is defective, damaged or does not match the confirmed order.

7. Availability

All products are subject to availability.

A product appearing on our website does not guarantee that it is currently available. Stock information may change without notice.

If a product becomes unavailable after an order has been placed, we may:

Offer a suitable replacement,
Ask the customer to select another product,
Cancel the affected product, or
Cancel and refund the relevant order.

We will not send a replacement product without informing the customer or obtaining approval where required.

8. Prices and Currency

Product prices are displayed in the currency selected or shown on the website.

Prices may be displayed in currencies such as EUR or CHF. Currency conversions provided by the website or payment provider may be approximate, and the final amount charged may depend on the exchange rate used by the customer’s bank or payment provider.

Unless otherwise stated, the price displayed at checkout is the price payable for the products ordered.

We may change product prices at any time. Price changes do not affect orders that have already been accepted.

Obvious pricing, technical or typographical errors do not bind us. If an obvious pricing error affects an order, we may contact the customer to confirm the correct price or cancel and refund the order.

9. Taxes, Customs Duties and Import Charges

Applicable taxes will be included or displayed where required.

International orders may be subject to import VAT, customs duties, clearance fees or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price and must be paid by the customer.

ICONIC does not control customs authorities and cannot guarantee whether additional import charges will apply.

The customer is responsible for providing any information required for customs clearance and for paying applicable import charges.

10. Order Process and Contract Formation

By placing an order, the customer makes an offer to purchase the selected products under these Terms and Conditions.

After the order is submitted, the customer will normally receive an automatic order confirmation. This confirmation acknowledges that the order has been received but does not necessarily mean that it has been accepted.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

Product unavailability
Incorrect pricing
Suspected fraud or misuse
Payment failure
Incorrect or incomplete customer information
Delivery restrictions
An order containing prohibited, abusive or unlawful personalisation
A technical error affecting the order

If we cancel an order after payment has been received, the affected amount will be refunded through the original payment method.

11. Payment

Available payment methods are displayed during checkout.

Depending on availability, payment methods may include credit cards, debit cards, digital wallets or other payment services offered through Shopify or third-party providers.

Payment must be authorised before the order can be processed.

Payment providers may carry out security, identity or fraud-prevention checks. We are not responsible for a payment being delayed or refused by the customer’s bank or payment provider.

Customers must immediately inform us if they believe an unauthorised or incorrect payment has occurred.

12. Discount Codes and Promotions

Discount codes and promotional offers are subject to their stated conditions.

Unless otherwise stated:

Only one discount code may be used per order.
Discount codes cannot be exchanged for cash.
Discount codes cannot be applied after an order has been placed.
Promotions cannot be combined.
Codes may have an expiry date or minimum order value.
Certain products or collections may be excluded.
Discounts apply only to eligible products and do not necessarily apply to shipping, duties or additional charges.

We may cancel or restrict a promotion if it is affected by an error, misuse, fraud or unauthorised distribution.

13. Order Changes and Cancellations

Customers should contact us immediately if they wish to change or cancel an order.

We cannot guarantee that a change or cancellation will be possible after an order has been confirmed.

Orders may no longer be changed or cancelled once they have entered processing, production, personalisation or shipment.

Submitting a cancellation request does not mean that the order has been cancelled. A cancellation is only confirmed when the customer receives written confirmation from us.

14. Shipping and Delivery

Orders are delivered to the address provided by the customer during checkout.

Processing and estimated delivery times are explained in our Shipping Policy or displayed during checkout.

Delivery dates are estimates and are not guaranteed unless expressly agreed in writing. Delivery may be affected by:

Product availability
Order processing
Personalisation
Courier delays
Customs procedures
Public holidays
Weather conditions
Incorrect address information
Events outside our reasonable control

Different products from the same order may be shipped separately and may arrive on different dates.

Where required by applicable law, customers retain their legal rights in the event of a significant delivery delay.

15. Incorrect Delivery Information

The customer is responsible for providing a complete and accurate:

Full name
Delivery address
Postal code
City
Country
Telephone number
Email address

Customers must contact us as soon as possible if they notice an error.

We cannot guarantee that an address can be changed after processing or shipment has begun.

If an order cannot be delivered or is returned because the customer provided incorrect or incomplete information, the customer may be responsible for additional shipping, return, customs or reshipping costs.

16. Tracking and Delivery Confirmation

Where available, tracking information will be provided after shipment.

Tracking updates are supplied by external couriers and may not appear immediately or may be delayed.

An order may be considered delivered when the carrier’s tracking information confirms delivery to:

The provided delivery address,
A designated safe location,
A neighbour,
A collection point, or
Another person authorised to receive the package.

If tracking shows delivery but the customer cannot locate the package, the customer should contact the courier and ICONIC as soon as possible.

17. Risk of Loss or Damage

The risk of accidental loss or damage remains with ICONIC until the product is delivered to the customer or to a person designated by the customer, except where applicable law provides otherwise.

If the customer independently appoints a carrier that was not offered by ICONIC, risk may transfer when the goods are handed over to that carrier, where legally permitted.

Customers must report products that arrive damaged, incomplete or incorrect as soon as reasonably possible and provide clear supporting photographs.

18. Right of Withdrawal, Returns and Refunds

Returns, withdrawals, exchanges and refunds are governed by our separate Right of Withdrawal and Returns Policy.

Depending on the product category, we may offer different voluntary return periods.

Where applicable law grants a customer a mandatory right of withdrawal, that right remains unaffected.

Personalised products may be excluded from withdrawal or voluntary return rights, except where they are defective, damaged or different from the confirmed order.

Customers must contact us before sending a return and must follow the provided return instructions.

19. Defective, Damaged or Incorrect Products

Customers should inspect their order after delivery.

If a product is defective, damaged or incorrect, the customer must contact us within a reasonable period and provide:

The order number
A description of the issue
Clear photographs or videos
A photograph of the shipping packaging
A photograph of the shipping label

We will review the information and offer an appropriate remedy where the claim is confirmed.

Depending on the circumstances and applicable law, the remedy may include:

Repair
Replacement
Partial refund
Full refund

Damage caused by misuse, incorrect washing, improper care, normal wear and tear, accidental damage or unauthorised modification is not considered a manufacturing defect.

Mandatory warranty and conformity rights remain unaffected.

20. Website Use

You agree not to use our website:

For unlawful, fraudulent or abusive purposes
To distribute malicious software
To interfere with the website’s security or operation
To attempt unauthorised access to our systems
To collect information about other users without permission
To impersonate another person
To place fraudulent orders
To misuse discounts, chargebacks or refund processes
To infringe intellectual property or other legal rights

We may restrict or terminate access to the website where we reasonably believe these Terms and Conditions have been violated.

21. Intellectual Property

The ICONIC name, ICONIC branding, website design, original written content, graphics and other original materials created for our website are owned by or licensed to us.

They may not be copied, reproduced, modified, distributed, published or commercially used without prior written permission.

Third-party trademarks, club badges, competition logos, player names, product designs and manufacturer marks remain the property of their respective owners.

Nothing on our website grants customers ownership or a licence to use third-party intellectual property.

22. Customer Reviews and Submitted Content

If you submit a review, photograph, video or other content to us, you confirm that:

You created the content or have permission to use it.
The content is accurate and lawful.
The content does not violate another person’s rights.
The content does not contain harmful, abusive or misleading material.

Where you have given permission, we may display submitted content on our website, social media pages or marketing materials.

You may contact us if you wish to withdraw permission for future use. This may not affect content already lawfully published or used.

23. Third-Party Services and Links

Our website may use or link to third-party services, including:

Shopify
Payment providers
Courier and tracking services
Social media platforms
Analytics services
Advertising platforms

These services are operated independently and may have their own terms and privacy policies.

We are not responsible for the content, availability, security or practices of third-party websites that we do not control.

24. Third-Party Services and Links

To the maximum extent permitted by applicable law, ICONIC is not liable for indirect, incidental or consequential losses that were not reasonably foreseeable when the contract was concluded.

We are not responsible for losses resulting from:

Misuse of a product
Failure to follow care instructions
Incorrect information supplied by the customer
Third-party payment or courier systems
Temporary website interruptions
Events outside our reasonable control

Nothing in these Terms and Conditions excludes or limits liability where such exclusion is prohibited by law, including liability for intentional misconduct, gross negligence, death, personal injury or mandatory consumer rights.

25. Force Majeure

We are not responsible for delays or failure to perform caused by events outside our reasonable control.

Such events may include:

Natural disasters
Severe weather
War or civil unrest
Epidemics or pandemics
Government restrictions
Customs disruptions
Transport interruptions
Strikes
Cyberattacks
Power, internet or system failures
Supplier or courier disruptions beyond our reasonable control

We will take reasonable steps to reduce the effect of such events and fulfil affected orders where possible.

26. Privacy

The collection and processing of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed as described in that policy.

27. Complaints

Customers may submit complaints through our contact form or by email.

Please include:

Your full name
Your order number
A clear explanation of the complaint
Relevant photographs, videos or supporting documents

We will review complaints carefully and aim to provide a response within 14 days.

If additional time is required, we will inform the customer where reasonably possible.

28. Governing Law and Jurisdiction

These Terms and Conditions and contracts concluded through iconicix.store are governed by Swiss law.

Any dispute shall be subject to the jurisdiction of the competent courts at the registered place of business of ICONIC, unless mandatory consumer law permits or requires the customer to bring proceedings in another location.

Customers retain all mandatory protections provided by the laws applicable in their country of residence where those protections cannot legally be excluded.

29. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, business practices or legal obligations.

The latest version will be published on our website with the updated date.

Changes will apply to future website use and orders. The version accepted at the time of an order will generally continue to apply to that order.

30. Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be replaced or interpreted as closely as legally possible to its intended purpose.

31. Contact

For questions regarding these Terms and Conditions, please contact: