Refund policy

At ICONIC, we want you to be satisfied with your purchase. This policy explains your right of withdrawal and the conditions for returning jerseys, tracksuits and football boots.

1. Statutory Right of Withdrawal

Where required by applicable consumer protection law, eligible customers have the right to withdraw from their purchase within 14 days without providing a reason.

The withdrawal period begins on the day on which you, or a person designated by you other than the carrier, receives the order.

To exercise your right of withdrawal, you must contact us through our contact form before the withdrawal period expires. A clear statement informing us that you wish to withdraw from the purchase is sufficient.

This statutory right remains unaffected by the additional voluntary return periods offered below.

2. Voluntary Return Periods

In addition to any statutory rights, we offer the following voluntary return periods:

Jerseys: within 30 days of receipt
Tracksuits: within 60 days of receipt
Football boots: within 60 days of receipt

You must contact us through our contact form within the applicable return period and provide your order number and the reason for the return.

Returns sent without contacting us first may be delayed or refused under our voluntary return policy.

3. Return Conditions

To qualify for a voluntary return, the product must:

Be unused, unworn and unwashed
Be free from stains, odours, dirt, damage or signs of use
Have all original labels and tags attached
Be returned in its original packaging
Include the completed return form provided by our customer service
Include the receipt, invoice or another form of proof of purchase

Football boots may only be tried on indoors on a clean surface. Boots showing signs of outdoor use, dirt, damaged studs, creasing or other signs of wear cannot be returned under our voluntary return policy.

Customers exercising a mandatory statutory right of withdrawal may inspect the product only to the extent necessary to determine its nature, characteristics and fit. We may deduct an amount from the refund if the product has lost value because it was handled more than necessary.

4. Personalised Products

Products that have been personalised or produced according to the customer’s individual specifications cannot normally be returned or exchanged.

This includes, in particular:

Jerseys with a customised name
Jerseys with a customised number
Individual name-and-number combinations
Products with customer-selected personalised printing
Other products specially produced or modified for the customer

This exclusion does not apply if the personalised product is defective, damaged on arrival or different from what was ordered.

Official player names, standard player numbers and standard patches offered as regular product options may be assessed individually by our customer service.

5. Incorrect, Damaged or Defective Products

Please contact us as soon as possible if:

You received the wrong product
The product arrived damaged
The product has a manufacturing defect
The customisation differs from the confirmed order

Please provide:

Your order number
A description of the issue
Clear photographs or videos of the product
A photograph of the shipping label and packaging

Where the product is confirmed to be defective, damaged or incorrect, we will provide an appropriate solution. Depending on the circumstances, this may include a replacement, partial refund or full refund.

ICONIC will cover reasonable return shipping costs when a return is required because we sent an incorrect, damaged or defective product.

Normal wear, damage caused by incorrect use, incorrect washing, improper care or damage caused after delivery is not considered a product defect.

6. Return Shipping Costs

For returns due to a change of mind, incorrect size selection or another reason not caused by ICONIC, the customer is responsible for all return shipping costs.

Original return shipping costs, customs charges, import taxes and additional delivery charges are not refundable unless required by applicable law.

We strongly recommend using a tracked shipping service. Returns sent without tracking are at the customer’s risk.

ICONIC cannot issue a refund for a return that cannot be proven to have been delivered.

7. Return Procedure

To return a product:

Contact us through our contact form.
Provide your order number and reason for return.
Wait for our return instructions and return form.
Print and complete the return form.
Place the completed return form inside the package.
Pack the product securely in its original packaging.
Send the package using a tracked shipping method.
Send us a photograph of the shipping receipt and tracking number on the day of shipment.

Please do not send a return before receiving our return instructions.

The customer is responsible for correctly declaring the return shipment and for any costs caused by incorrect customs information.

8. Return Address

Approved returns must be sent to:

Recipient: Yan Pan
Address: Block 72, ZhongHui QinLing Building
City: Dongguan City
Province: Guangdong Province
Postal code: 523820
Country: China
Telephone: +86 138 2431 8116

The return address may differ depending on the product and order. Always use the return address provided or confirmed by our customer service.

Products sent to another address may not reach our returns department and may therefore not be eligible for a refund.

9. Inspection of Returned Products

All returned products will be inspected after arrival.

We may refuse a voluntary return or reduce the refund if:

The product has been worn, washed or used
Labels or tags have been removed
The product is dirty, damaged or incomplete
The original packaging is missing or seriously damaged
The product was damaged during return shipping due to insufficient packaging
The returned product does not match the original order
A personalised product is returned without a confirmed defect

This does not limit any mandatory consumer rights that cannot legally be excluded.

10. Refunds

Once the return has been received and inspected, we will inform you whether the refund has been approved.

Approved refunds will normally be processed to the original payment method within 7–10 business days after inspection.

Where mandatory law provides a different refund deadline, the legally required deadline will apply. We may withhold the refund until we have received the returned product or until you provide valid proof that the product has been shipped back.

The time required for the refund to appear in your account may depend on your bank, credit card provider or payment provider.

11. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may apply.
Contact our customer service if the refund is still missing.

12. Exchanges

We do not guarantee direct exchanges.

For a different size, model or product, you may be required to return the original product and place a new order. Personalised products cannot be exchanged unless they are defective or incorrect.

13. Order Cancellations

Orders can only be cancelled before they enter processing or production.

Orders containing personalised products may enter production shortly after payment. Once personalisation or production has started, cancellation may no longer be possible.

Please contact us immediately if you wish to cancel an order.

14. Model Withdrawal Form

You may use the following form to exercise a statutory right of withdrawal. Use of this form is not mandatory.

To ICONIC:

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product(s):
Order number:
Order date:
Delivery date:
Customer’s full name:
Customer’s address:
Customer’s email address:
Date:
Signature, only if submitted on paper: