Refund policy

At ICONIC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may return eligible products in accordance with the return periods and conditions set out below.

Return Period

Football Jerseys:
You may request a return within 14 days of receiving your order.

Tracksuits & Football Boots:
You may request a return within 60 days of receiving your order.

The return period begins on the day the product is delivered to you.

Return Conditions

To be eligible for a return:

  • The product must be unused and unworn. 
  • The product must be in its original condition.
  • Original tags, labels and packaging should remain attached and included where applicable.
  • The product must not show signs of damage, washing, use or alteration.
  • Proof of purchase or your order number must be provided.

For hygiene and product protection reasons, we reserve the right to reject returns where the product has been used, damaged or altered by the customer.

Personalized Products

Personalized products, including jerseys with a custom name, number or other individual customization, may not be eligible for return unless the item is defective, damaged or incorrectly produced.

How to Request a Return

To request a return, please contact our customer service team through our contact form or by email.

Please include:

  • Your order number
  • Your full name
  • The product you wish to return
  • The reason for the return

After reviewing your request, we will provide you with the necessary return instructions.

Please do not send products back without first contacting us and receiving return instructions.

Return Shipping Costs

The customer is responsible for the cost of returning an item unless:

  • The item received is defective;
  • The item was damaged during delivery; or
  • We sent the wrong product.

In these cases, ICONIC will work with you to resolve the issue and, where appropriate, cover the reasonable return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or another applicable legal requirement.

Return Shipping Requirements

We recommend using a shipping service that provides tracking.

The customer is responsible for ensuring that the returned parcel reaches us safely. ICONIC is not responsible for returns that are lost in transit when no proof of shipment or tracking information is available.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method within 7-10 business days after the return has been approved.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Damaged, Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us as soon as possible after delivery and provide your order number and clear photographs of the issue.

We will review the situation and, where appropriate, offer a replacement, refund or another suitable solution.

This voluntary return policy does not limit any mandatory rights that may apply under applicable law.