Shipping policy

At ICONIC, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains our processing times, estimated delivery times, shipping costs and tracking procedures.

1. Order Processing

Processing times depend on the product category:

Jerseys: 3–9 business days
Tracksuits: 1–2 business days
Football boots: 1–2 business days

Processing begins after your payment has been successfully confirmed.

Personalised products, including jerseys with names, numbers or patches, may require additional processing time.

Business days do not include Saturdays, Sundays or public holidays.

2. Estimated Delivery Times

Estimated delivery times depend on the product category, stock location and destination.

Jerseys

Standard delivery normally takes:

10–18 business days after dispatch

Tracksuits and Football Boots

If the product is available in a local or regional warehouse, delivery normally takes:

1–3 business days after dispatch

If the product is not available in a local or regional warehouse, delivery normally takes:

7–14 business days after dispatch

These delivery periods are estimates and are not guaranteed.

3. Total Estimated Delivery Time

The total delivery time consists of:

Processing time + shipping time

For example, a jersey may require 3–9 business days for processing followed by approximately 10–18 business days for delivery.

Delivery may take longer during:

Public holidays
Promotional periods
Seasonal peak periods
Customs inspections
Severe weather
Courier disruptions
Periods of unusually high demand

4. Shipping Costs

We offer free standard shipping for jersey orders.

Shipping costs for tracksuits and football boots, if applicable, will be displayed during checkout before payment is completed.

Any available express or alternative shipping options will also be displayed during checkout.

5. International Shipping

We ship to many countries worldwide.

International delivery times may vary depending on the destination, local postal service and customs procedures.

Customers are responsible for providing a complete and accurate delivery address.

Depending on the destination country, an order may be subject to:

Import VAT
Customs duties
Customs clearance fees
Local handling charges

Unless expressly stated otherwise during checkout, these charges are not included in the product price and are the responsibility of the customer.

ICONIC does not control customs authorities and cannot guarantee whether additional charges will apply.

6. Separate Shipments

Products from the same order may be stored in different warehouses or supplied by different fulfilment partners.

As a result, an order containing jerseys, tracksuits and football boots may be delivered in separate packages and on different dates.

Receiving one package does not necessarily mean that the remaining products are missing.

Separate tracking numbers may be provided for each shipment.

7. Order Confirmation

After placing your order, you will receive an order confirmation email containing your purchase details.

Please review the confirmation carefully and contact us as soon as possible if you notice an error in:

Your name
Your delivery address
Your selected size
Your selected product
Your personalisation details

The order confirmation does not mean that the order has already been shipped.

8. Shipping Confirmation and Tracking

Once your order has been processed and dispatched, you will normally receive a shipping confirmation email containing your tracking number.

Tracking information may take several days to become active after the order has been dispatched.

This does not necessarily mean that the package has not been shipped. The courier may require additional time to scan and update the shipment in its system.

Tracking updates are provided by external courier companies and may occasionally be delayed or incomplete.

9. Changing or Cancelling an Order

Please contact us as soon as possible if you wish to change or cancel your order.

Tracksuit and football boot orders should preferably be changed or cancelled within 24 hours of placing the order.

We cannot guarantee that a change or cancellation will be possible once an order has entered:

Processing
Personalisation
Production
Packaging
Shipment

Personalised orders may no longer be cancelled or changed once personalisation has started.

A cancellation is only confirmed once you receive written confirmation from our customer service team.

10. Incorrect Delivery Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

ICONIC cannot be held responsible for delivery problems caused by:

An incorrect street address
An incorrect house number
An incorrect postal code
A missing apartment number
An incorrect recipient name
An incorrect telephone number
An incomplete address

Please contact us immediately if you notice an address error.

Once the order has been processed or dispatched, we cannot guarantee that the delivery address can still be changed.

If a package is returned because of incorrect or incomplete information provided by the customer, additional shipping or reshipping costs may apply.

11. Delivery Attempts and Collection Points

The courier may:

Attempt delivery more than once
Leave the package in an authorised safe location
Deliver it to a neighbour
Redirect it to a collection point
Request that the customer collect the package

It is the customer’s responsibility to follow the tracking information and collect the package within the period specified by the courier.

If a package is returned because it was not collected or because delivery attempts were unsuccessful, additional reshipping costs may apply.

12. Delayed Shipments

Delivery dates are estimates and may be affected by circumstances outside our reasonable control.

If your tracking information has not changed for several days, please note that packages may still be moving between logistics centres without receiving a new scan.

Please contact us if your order has significantly exceeded the estimated delivery period. We will review the tracking information and assist you where possible.

A delay alone does not automatically mean that the package has been lost.

13. Lost Packages

If you believe your package has been lost, please contact us with:

Your full name
Your order number
Your tracking number
Your delivery address
Any communication received from the courier

We may need to open an investigation with the courier or fulfilment partner.

The investigation must normally be completed before a replacement or refund can be approved.

Where a package is confirmed as lost before delivery, we will offer an appropriate solution in accordance with applicable law. This may include a replacement or refund.

14. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as possible.

Please provide:

Your order number
Clear photographs of the damaged product
Clear photographs of the outer packaging
A photograph of the shipping label
A description of the damage

Please keep the product, packaging and shipping label until we have reviewed the case.

Where damage during shipping is confirmed, we will provide an appropriate solution, which may include a replacement, partial refund or full refund.

15. Packages Marked as Delivered

If the tracking information shows that your package has been delivered but you cannot find it, please:

Check the delivery address on your order.
Check around the entrance, mailbox or designated safe location.
Ask household members or neighbours.
Check whether the package was delivered to a collection point.
Contact the courier directly.
Contact our customer service team if the package remains missing.

We may request written confirmation from the courier before approving a replacement or refund.

16. Refused or Unclaimed Packages

If a customer refuses delivery or does not collect the package, it may be returned to the sender or fulfilment partner.

Any refund will only be processed after the package has been received and inspected.

Return shipping fees, customs charges and other costs caused by the refusal or failure to collect the package may be deducted from the refund where permitted by law.