Shipping policy

At ICONIC, we work to process and deliver your order as quickly and safely as possible.

1. Order Processing

Processing times depend on the product ordered.

Football Jerseys:
Orders are generally processed and dispatched within 3-9 business days after payment has been confirmed.

Tracksuits & Football Boots:
Orders are generally processed within 24-48 hours after payment has been confirmed.

During high-demand periods, holidays or unforeseen circumstances, processing times may occasionally take longer.

2. Delivery Times

Estimated delivery times depend on the product, destination and shipping route.

Football Jerseys:
Estimated delivery is approximately 10-18 business days after dispatch.

Tracksuits & Football Boots:

  • 1-3 business days when the product is shipped from a local warehouse.
  • 7-14 business days when the product is shipped from another warehouse or international location.

These are estimated delivery times and are not guaranteed delivery dates.

3. International Shipping

ICONIC may ship orders internationally.

Delivery times can vary depending on the destination, carrier, customs procedures, public holidays and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

4. Shipping Costs

Any applicable shipping costs will be clearly displayed during checkout before the order is placed.

Where free shipping is offered, the applicable free-shipping conditions will be displayed on the website or at checkout.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, you will normally receive a shipping confirmation email.

Where tracking is available, the tracking information will be provided so that you can monitor your shipment.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

6. Customs and Import Charges

For international deliveries, customs duties, import taxes or other local charges may apply depending on the destination country.

Where such charges are imposed by the destination country, they are generally the responsibility of the recipient unless otherwise stated at checkout.

7. Delays

Delivery times may be affected by:

  • Customs procedures
  • Public holidays
  • Carrier delays
  • Weather conditions
  • Peak shopping periods
  • Incorrect delivery information
  • Events outside ICONIC's reasonable control

We appreciate your patience in such situations.

8. Lost or Damaged Packages

If your package appears to be lost, delayed or damaged, please contact us as soon as possible with your order number and tracking information.

If a product arrives damaged, please provide photographs of the package and the product so that we can investigate the issue and work with the shipping provider to find an appropriate solution.

9. Delivery Address

Please make sure that your shipping address is complete and correct before placing your order.

ICONIC is not responsible for additional costs or delivery problems resulting from an incorrect or incomplete address provided by the customer.

10. Order Cancellation or Changes

Please contact our customer service team within 24 hours if you wish to cancel or change your order.

Once an order has entered processing or has been shipped, cancellation or changes may no longer be possible.

11. Shipping Questions

For any questions regarding your shipment, please contact:

Email: helpiconicix@gmail.com

Please include your order number whenever possible so that we can assist you more quickly.