Privacy policy

At ICONIC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or purchase our products.

1. Data Controller

The entity responsible for processing your personal data is:

ICONIC

Email: helpiconicix@gmail.com

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and contact information

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Other information you provide when contacting us

Order information

  • Products purchased
  • Order number
  • Order date
  • Payment status
  • Shipping and delivery information
  • Return and refund information

Payment details may be processed by third-party payment providers. ICONIC does not necessarily store complete payment card details on its own systems.

Technical and browsing information

When you visit our website, technical information may be collected, including:

  • IP address
  • Browser and device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • Website interaction data

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order updates and tracking information
  • Respond to customer service enquiries
  • Process returns, refunds and exchanges
  • Improve our website, products and services
  • Prevent fraud, abuse and security incidents
  • Maintain and protect our website
  • Comply with applicable legal and regulatory obligations

4. Sharing of Information

We may share personal information with service providers when this is necessary to operate our business.

These may include:

  • Payment service providers
  • Shipping and logistics companies
  • Website and hosting providers
  • Shopify and related technology providers
  • Customer support and communication providers
  • Analytics and marketing service providers, where applicable

We only provide information that is reasonably necessary for the relevant service.

Personal information may also be disclosed where required by applicable law or where necessary to protect our legal rights.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, analyse website usage and, where applicable, support marketing activities.

Some cookies may be provided by third-party services integrated into our website.

Where required by applicable law, consent will be requested before certain non-essential cookies or tracking technologies are used.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling contractual, accounting, legal and regulatory obligations.

The exact retention period may depend on the type of information and the applicable legal requirements.

7. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request information about your personal data processed by us
  • Request correction of inaccurate personal data
  • Request deletion of personal data where legally permitted
  • Request restriction of certain processing
  • Object to certain processing
  • Request data portability where applicable

You may exercise your rights by contacting us using the details below.

9. International Data Transfers

Because ICONIC works with international service providers, your personal information may be processed or stored outside Switzerland.

Where required, we take appropriate measures to ensure that personal data is processed in accordance with applicable data protection requirements.

10. Third-Party Services

Our website may contain links to or integrations with third-party services. ICONIC is not responsible for the privacy practices of third-party websites or services that are not controlled by us.

We recommend reviewing their respective privacy policies.

11. Changes to This Privacy Policy

ICONIC may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements.

Any updated version will be published on this page together with the updated effective date.

12. Contact

For questions regarding this Privacy Policy or to exercise your data protection rights, please contact:

ICONIC

Email: helpiconicix@gmail.com

Last updated: 26.08.2026