Privacy policy

At ICONIC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal data when you visit iconicix.store, place an order or contact us.

1. Who Is Responsible for Your Data?

The party responsible for processing your personal data is:

ICONIC

Email: helpiconicix@gmail.com
Website: iconicix.store

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Customer and Order Information

First and last name
Billing and shipping address
Email address
Telephone number
Order number
Products ordered
Selected size, personalisation or product variation
Payment status
Shipping and tracking information
Information relating to returns, refunds and complaints

Payment Information

Payments are processed by external payment service providers.

We generally do not receive or store your complete credit card or bank account details. We may receive information such as the payment status, selected payment method and transaction confirmation.

Technical and Browsing Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Language settings
Date and time of access
Pages visited and links clicked
Referring website or source
Cookie and session information

Communication Information

When you contact us, we may process:

The content of your message
Email correspondence
Contact form information
Images or videos relating to a product issue
Photographs of shipping labels or packaging
Information relating to complaints, returns or refunds

3. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your order
Processing payments
Shipping and delivering products
Providing shipment tracking
Communicating with you about your order
Processing returns, refunds and complaints
Responding to customer service enquiries
Detecting and preventing fraud or misuse
Improving our website, products and services
Operating and protecting our online store
Complying with legal, accounting and tax obligations
Establishing, exercising or defending legal claims
Sending marketing communications where you have given your consent or where permitted by law

4. Legal Basis for Processing

Where the European Union’s General Data Protection Regulation applies, we process your personal information on the following legal grounds:

Performance of a contract: For example, to process, receive payment for and deliver your order.
Legal obligations: For example, accounting, tax or official reporting requirements.
Legitimate interests: For example, protecting our store, preventing fraud, improving our services and handling legal claims.
Consent: For example, for certain marketing, analytics or cookie-related activities.

You may withdraw your consent at any time with effect for the future.

5. Shopify

Our online store is hosted by Shopify.

Shopify provides us with the ecommerce platform that allows us to offer and sell our products. When you visit our website or place an order, your personal information may be processed through Shopify’s systems.

Shopify may process data in countries outside Switzerland or the European Economic Area. Shopify applies its own privacy and security measures to the processing of personal information.

6. Payment Service Providers

We may use third-party payment providers to process payments securely.

Depending on the payment method selected, your personal information may be shared with the relevant payment service provider. These providers process your information according to their own privacy policies and legal obligations.

Payment providers may carry out identity, fraud prevention or credit checks where required.

7. Shipping and Fulfilment Partners

To process and deliver your order, we may share necessary personal information with:

Suppliers and fulfilment partners
Warehouses
Postal and courier companies
Shipping and logistics providers
Customs authorities
Tracking service providers

The information shared may include your name, delivery address, telephone number, email address, order details and tracking information.

Some products may be shipped directly by suppliers or fulfilment partners located outside Switzerland or the European Economic Area, including in China.

Only the information required to process and deliver your order will be shared.

8. Other Service Providers

We may share personal information with trusted service providers that assist us with operating our business, including:

Website hosting providers
IT and security providers
Customer service tools
Email and communication services
Analytics providers
Advertising and marketing platforms
Accounting and legal advisers
Fraud prevention services

These service providers may only process personal information for the agreed purpose and according to applicable privacy laws.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device. They may be used to:

Keep the website functioning correctly
Save your shopping cart and preferences
Maintain secure login or checkout sessions
Analyse website traffic and performance
Measure the effectiveness of advertising
Display relevant marketing content

Some cookies are necessary for the operation of the website. Other cookies, such as analytics or advertising cookies, are used only where permitted by law or after obtaining your consent.

You can manage or reject non-essential cookies through the cookie banner or your browser settings. Disabling certain cookies may affect the functionality of the website.

10. Analytics and Advertising

We may use analytics and advertising services to understand how visitors use our website and to improve our marketing.

These services may collect information such as:

IP address
Device and browser information
Pages visited
Products viewed
Purchases or abandoned checkouts
Interaction with advertisements

Depending on our active integrations, these providers may include platforms such as Google, Meta, TikTok or similar services.

Where required, these services will only be activated after you have provided consent through our cookie settings.

11. Marketing Communications

We may send you promotional emails or messages if:

You have subscribed to our newsletter,
You have provided your consent, or
Marketing is otherwise permitted under applicable law.

You can unsubscribe at any time by using the unsubscribe link in the message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential messages relating to your orders, payments, deliveries or customer service enquiries.

12. International Data Transfers

Some of our service providers, suppliers and fulfilment partners may be located outside Switzerland or the European Economic Area.

As a result, your personal information may be transferred to and processed in countries whose data protection laws may differ from those in your country.

Where required, we use appropriate safeguards for international transfers, such as contractual data protection clauses or other legally recognised transfer mechanisms.

13. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order, payment and accounting information may be retained for the period required by tax, commercial or accounting laws.

Customer service communications may be retained for as long as necessary to handle enquiries, returns, complaints or legal claims.

Once personal information is no longer required, it will be deleted, anonymised or securely restricted, unless further storage is legally required.

14. Data Security

We use appropriate technical and organisational security measures to protect your personal information against:

Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any passwords or account access information confidential.

15. Your Rights

Depending on the privacy laws applicable to you, you may have the right to:

Request information about the personal data we hold about you
Request access to your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Restrict the processing of your personal data
Object to certain processing activities
Withdraw previously given consent
Request the transfer of your data in a structured format
Submit a complaint to a competent data protection authority

These rights may be subject to legal requirements and exceptions. For example, we may be required to retain certain order or accounting information even if you request its deletion.

To exercise your rights, please contact us and provide sufficient information for us to verify your identity and locate the relevant data.

16. Legal Disclosure

We may disclose personal information if required:

By law or legal proceedings
By a court, regulator or government authority
To investigate fraud or illegal activity
To protect our rights, customers, business or property
To enforce our terms, policies or agreements

17. Children’s Privacy

Our website is not intended for children who are unable to enter into legally binding purchases without the consent of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information without the required consent, please contact us so that we can take appropriate action.

18. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of every external website you visit.